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PROVIDING TRUSTWORTHY, RELIABLE & USER-FRIENDLY IT SOLUTIONS |
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DiggleNet Ltd
25 Ravensway
Downham Market
Norfolk
PE38 0DB
Tel: 01366 388911
Fax: 01366 388931
e-mail: info@diggle.net
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Preserving the old, embracing the new |
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Leading preservative manufacturer looks to DiggleNet for future-proof IT infrastructure
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Background
R K & J Jones Ltd has built on years of experience and family history to provide a solid supply
solution to hardware stores, builders merchant and garden centres across the UK.
Since 1992 exports have risen, the range has increased considerably and, in 2002, work began on a
£1 million purpose-built warehouse and office complex. Today, the company's Bird Brand range of
wood preservatives and treatments has become synonymous with excellent quality and value for money
among a loyal customer base.
The Challenge
Faced with a rapidly changing and expanding business, R K & J Jones realised that its continued
success would depend on an enhanced ability to meet the needs of its network of wholesalers and
stockists. This meant not just manufacturing great products but supplying them - and a high level of
technical support - at extremely short notice.
Early analysis also indicated that improvements were needed to the way that information was captured,
stored, accessed, shared and used across the organisation.
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The Solution
Having identified its key requirements, R K & J Jones invited DiggleNet to design a solution that
would meet the company's needs today and in the years ahead. After a period of careful research and
consultation, DiggleNet produced a detailed project plan which, as well as identifying the most
appropriate technological solution, also recommended the adoption of several best working practices
across the organisation to improve its return on investment in IT.
From a technology standpoint, DiggleNet provided a robust, centralised server, networking advice, an
integrated email system, support and all the software required to centrally store the company's
customer information and accounting details.
The Benefits
The new system brought immediate gains in productivity. Staff benefited from fingertip access to
shared information as well as faster internal and external communications. The company's managers are
better informed than ever before and have regained about 15% of their working days because they no
longer have to spend time on IT issues.
In addition, calls to the help desk have reduced, the new system has vastly improved security and data
protection, and its inherent scalability means that R K & J Jones is in great shape for the
future.
The project, which took just 6 weeks from early consultation to final implementation, was completed on
time, to specification and within budget.
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